From Events to Trusted Path Rates
A practical path from step names to completion and recovery rates stakeholders will believe.
Untrusted journey rates usually come from unclear entry criteria, staff accounts in the pool, or step events that fire twice. Fix those before debating UX copy.
Document who enters the journey, which event completes each step, and the lookback for recovery. Then spot-check real sessions on devices your users use.
Publish the definition beside every chart. A rate without a rule invites quiet redefinitions after every release.
